Thank you for shopping with Bikrampur Beauty Shop. We want our customers to have a satisfying shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return or replacement if:

  • You received the wrong product.
  • You received a damaged or defective product.
  • The product is significantly different from what you ordered.
  • The product has an issue that occurred before delivery.

To be eligible for a return, you must contact us within 24 hours of receiving the product.

2. Conditions for Return

To request a return or replacement:

  • The product must be unused and in its original condition.
  • The original packaging, labels, and accessories must be included.
  • You may need to provide photos or videos as proof of the issue.
  • The product must not be damaged due to misuse after delivery.

For hygiene and safety reasons, certain beauty and personal care products may not be eligible for return once opened or used, unless the product was received damaged, defective, or incorrect.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Used or opened products
  • Products damaged by the customer
  • Products without original packaging
  • Products purchased during special clearance or promotional offers, unless defective or incorrect

4. Refund Process

Once your return request is approved and the returned product is received and inspected, we will notify you about the status of your refund.

If your refund is approved, the refund may be processed through the original payment method or another mutually agreed method.

5. Refund Time

The processing time for refunds may vary depending on the payment method, bank, mobile financial service, or payment provider. We will make reasonable efforts to process approved refunds as quickly as possible.

6. Delivery Charges

Delivery or shipping charges are generally non-refundable unless:

  • We sent the wrong product.
  • The product was damaged or defective before delivery.
  • The return was caused by an error from Bikrampur Beauty Shop.

7. Order Cancellation

Orders may be cancelled before they are processed or shipped. Once an order has been shipped, cancellation may no longer be possible, and the order will be subject to our return policy.

8. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us through the contact information available on our website.

Bikrampur Beauty Shop
Thank you for shopping with us.